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If you placed an order with us, it will usually be delivered within 1-2 business days via Express Post. This is offered you reside in the Express Post delivery service area.
Regular mail takes a little longer, and delivery times may differ.
That’s a fantastic question! Certainly one of our most common inquiries. We can normally have it done the same day if you order before 3 p.m. (AEDT) on a business day. If it’s after 3 p.m., it’ll be sent the next business day. This does not include national holidays or USA Post closures.
Yes! You may use the exclusive tracking code provided in your shipping confirmation email on the USA Post website to track your package.
The tracking information may take up to 24 hours to appear on their website.
On the USA Post website, track your shipment. In the shipping confirmation email, you’ll find your tracking code.
We’re ready to help if something doesn’t add up with the tracking. We can’t get any answers until the package is more than three days late.
That means if we were sending to Washington via Regular Post, more than 9 days need to have passed before we can get answers about what’s going on. We know it’s not ideal, but we have to play by USA Post’s rules, especially at busy times of the year like Christmas and Easter.
So, if your delivery is more than three days overdue, please let us know and make sure to include your name, order number, tracking number, and contact information so we can figure out what’s going on for you.
It is completely up to you. When you place an order, we give you the option. However, there are two things you should be mindful of:
If you select ‘No signature required,’ we cannot be held accountable for your parcel going missing.
Also, strangely, we can’t promise that USA Post won’t need a signature in any situations. Regardless of what you choose, USA Post will always demand a signature on all items in some regions.
Damaged shipments are the worst scenario. We’d be delighted to help you, but there is one crucial detail: DO NOT THROW AWAY DAMAGED ITEMS IF YOU RECEIVE THEM!
Take a photo of the damage and email it to us if possible. We can then replace or swap the goods, and will arrange for you to return the damaged goods to us.
Please contact us for assistance if you are unable to update your address using USA Post MyPost delivery options. Please contact us if you need further assistance.
We’d love to chat with you. Hurray! We enjoy meeting and assisting our customers. If you need help, make sure you have your order number handy so we can add it to our system.
Social Media. Hit us up on Facebook, Twitter, or Instagram if you have any queries. We may need to get other contact information from you so we can assist you, but it’s a fantastic place to start.